- 1× Club sandwich
- 1× Lemon mint
Orders & kitchen
Every order on one screen.None forgotten, none made twice.
Table orders, counter orders and guest calls reach your team with a chime. They accept in one tap, with a ready time worked out from the dishes, so the kitchen knows what to start first and, if you want, the guest sees a countdown on their phone.
Free for 14 days, then EGP 499 a month with no commission
Before and after
What changes for your team, order by order.
Same team, same kitchen. The difference: every order has one place, and everyone knows their part in it.
1An order comes in
A new order
Usually
A slip or a shout, and if nobody hears, it's forgotten
With Diyafa
A chime and a card in New. Unanswered for 3 minutes, it turns amber and chimes again
No order slips through
Two staff, one order
Usually
Both make it, or each thinks the other did
With Diyafa
Only the first accept counts, and the other sees someone got there first
Nothing gets made twice
A guest orders through a waiter
Usually
A second notebook, and the order walked to the kitchen
With Diyafa
New order from your waiters' or managers' phones, for a table or the counter
Every order in one place
2In the kitchen
What to make first?
Usually
A guess, or the order of slips on the rail
With Diyafa
A ticket per order, the one due first at the top, with a clock that turns red when it's late
What's due first goes out first
A dish needs longer
Usually
Someone walks out to tell the table, or nobody does
With Diyafa
+5 on the ticket, and the guest's countdown moves with it
The time the guest sees stays true
An order is ready
Usually
The kitchen bell, or someone shouting a table number
With Diyafa
Ready on the ticket moves it to Ready for the floor, and a counter guest's phone shows it's ready
The floor knows what to pick up
3Your team
Someone new joins
Usually
You hand over the password everyone shares
With Diyafa
An invite with their role, by email, link or QR code, usable once within 7 days
Everyone on their own account
Who can cancel an order?
Usually
Whoever is holding the device can cancel or reject
With Diyafa
A kitchen account can't accept, reject or cancel. That's for waiters, managers and owners
Everyone sticks to their part
Someone leaves the team
Usually
The shared password still works for them
With Diyafa
Remove them in one tap and their access ends at once; if they come back, send a new invite
Nothing to change behind them
The Now screen
Every order in its lane, from arrival to served.
Each card shows the table or the counter number, who ordered, how long ago, the items with their choices, and the total.
Now
Sound onNew order
New2
Table 9Guest
4 min ago- 2× Turkish coffee
8 minEGP 70.00
RejectAccept
Kitchen2
Table 2Order 2Guest
14 min ago- 1× Club sandwich
- 1× Lemon mint
2 min lateEGP 140.00
+5 minCancel order
Ready1New
Chimes for each order, and turns amber after 3 minutes unanswered.
2Kitchen
A countdown on each, +5 if it needs longer, red once it's late.
3Ready
Waiting to be served. Tap Served and it leaves the screen.
4Guest calls
Waiter, water, the bill with its amount, and On it so the guest knows.
Accepting
Your team checks every order before it reaches the kitchen.
One tap: check the items, set the ready time, and, if you use it, the guest's countdown starts.
Table 4Guest
Just now- 1× Espresso
- 1× LatteOat
8 minEGP 90.00RejectAcceptA time from the dishes
The ready time fills in from the dish that takes longest to make; adjust it with +5 and −5 before accepting.
Table 6Guest
1 min ago- 2× Turkish coffee
- 1× Cheesecakemay be out
10 minEGP 120.00RejectAcceptStock warns you
If your stock says a dish may have run out, the card shows it before you accept. How stock knows
Table 8Guest
Just now- 1× Croissant
- 1× Latte
Croissant will be marked sold out
6 minEGP 45.00RejectAcceptOut of something? Strike it
Tap it while accepting: it leaves the order and is marked sold out on the menu, so nobody else orders it. A waiter's strike only removes it from this order.
Table 3Guest
2 min ago- 1× Club sandwich
Tell the guest why (optional)
Item unavailableKitchen closingNot at this tableAdd a noteBackRejectReject with a reason
Item unavailable, kitchen closing or not at this table. The guest sees why.
The kitchen screen
Tickets in big type, readable across the kitchen.
Any phone or tablet you already have becomes the kitchen screen, in the browser. One ticket per order, the one due first at the top, its clock counting down: amber in the last 3 minutes, red once it's late.
Kitchen
4 cooking
Sold outChicken burger · Croissant
- 1× LatteOat
Past their time1
+5 and Ready
The buttons the kitchen needs: +5 when a dish needs longer, Ready when it's done.
Sold out, up top
A strip of what's sold out today, so nobody starts a dish that's gone.
The guest's note stands out
“No ice” sits under the dish in its own colour.
Counter numbers in large
A counter ticket leads with its pickup number, as large as the clock.
Long-late orders fold away
10 minutes past their time they gather in one row at the bottom, with Not ready yet and Served.
Countdown or not, your call
Without it, each ticket's clock counts up from the accept.
Orders from your team
Guest would rather not use their phone? Your team orders for them.
New order from the board or a table on the floor. Pick the table or the counter, and it goes straight to the kitchen, alongside their friends' orders.
Search the menu
Type the first letters instead of scrolling.
Straight to the kitchen
No accept step: someone on your team already took it.
The order waits for you
Left it halfway? Finish it later for the same table, on the same device.
Who took it
The card and the ticket say who on your team entered it.
Your team
Everyone on their own account, each role seeing its own work.
You or a manager sends the invite with the role, by email, link or QR code, usable once within 7 days. Nobody needs a shared password.
- Owner and manager
- Everything. A manager manages waiters and the kitchen only.
- Waiter
- Now, Floor, Kitchen and Feedback.
- Kitchen
- The kitchen screen, Stock and Feedback.
The details
Details that matter at the rush.
Sound
A chime on the Now screen for each new order, guest call and order left waiting; turn the sound off on any device.
On a phone too
The lanes become tabs with their counts, one lane at a time.
If the internet drops
The title says Reconnecting…, and the screen catches up by itself when it's back.
Pause ordering
Too busy? Guests can read the menu but can't order until you switch it back on. Your team can still enter orders.
Order 2 isn't a duplicate
A table's second order carries its number, so nobody thinks it was sent twice.
A mistake, even after serving?
Cancel the order and take it off the bill until the table is cleared. It asks “Was the food made?”: back in stock, or recorded as waste with its reason. Waste in Stock
Orders live on screens, not paper.
Diyafa doesn't print tickets or connect to your cashier system yet. The kitchen reads its tickets on screen, and your cashier rings orders up and takes payment as they do today.
And it carries on into Diyafa's other services.
Questions about orders and the kitchen.
Do I need to buy a kitchen screen?
No. Any phone or tablet you already have, in the browser. Tickets are in big type so they read from a distance.
Can the kitchen accept or cancel orders?
No. A kitchen account taps +5, Ready and Served only. Accepting, rejecting and cancelling are for waiters, managers and owners.
Why does an order need accepting?
So someone on your team checks it before the kitchen starts, removes anything that's run out, and sets a ready time the guest can count on. Orders your team enters go straight to the kitchen.